Kerafirm Pro Blog · Price, Bonuses & Guarantee
Kerafirm Pro Money-Back Guarantee: How the 60-Day Refund Works
In Short
Every Kerafirm Pro order has a 60-day money-back guarantee that starts on the day your package is delivered. To use it, email contact@kerafirmpro-product.com with “Refund Request” in the subject line, then send back all your bottles, empty or not, with your packing slip. The refund goes to your original payment method and usually appears within 5 to 10 days of being processed, depending on your bank.
Trying something new is easier when you know you are protected. Every Kerafirm Pro order comes with a 60-day money-back guarantee. Here is exactly how it works for Canadian customers, step by step.
The Kerafirm Pro Guarantee in Brief
| Length | 60 days |
|---|---|
| Starts | On the day your package is delivered |
| Covers | Every Kerafirm Pro package: 2, 3 or 6 bottles |
| How to request | Email contact@kerafirmpro-product.com, subject “Refund Request” |
| What to return | All bottles, empty or not, plus your packing slip |
| Return address | 19655 E 35th Drive, Suite 100, Aurora, CO 80011, USA |
| Return shipping | Paid by the customer |
| Refund timing | Usually 5–10 days on your statement after processing |
Why the Guarantee Starts on Delivery
Shipping to Canada usually takes 10–15 working days, and customs can add a few days. Instead of counting from the order date, the Kerafirm Pro guarantee counts from the day your package arrives. You get a full 60 days to use Kerafirm Pro, no matter how long the trip took.
Tip: Write down your delivery date. You can always check it later through your tracking number on the carrier's website.
How to Request a Kerafirm Pro Refund, Step by Step
Step 1: Check you are within 60 days
Make sure you are still within 60 days of the day your order was delivered. Your tracking number shows the delivery date.
Step 2: Email the Kerafirm Pro support team
Send an email to contact@kerafirmpro-product.com and let the team know you would like a refund. Put “Refund Request” in the subject line so your email is handled with priority.
Step 3: Send back your bottles
Return all your bottles, whether they are empty, half-used or unopened, together with your packing slip. Include a note with your full name, email address and order number if you have it, so your return can be matched quickly. Send it to:
19655 E 35th Drive, Suite 100, Aurora, CO 80011, USA
Return shipping costs are paid by the customer. Using a tracked shipping option is a good idea.
Step 4: Get your refund
Once your package arrives and is matched to your order, your refund is processed to your original payment method, and you get an email to confirm it. It usually shows on your statement within 5 to 10 days, depending on your bank or card company.
Before You Request a Refund
Toenails grow slowly, and clearer-looking nails come with new growth over months. Before deciding, make sure you have been using Kerafirm Pro every day, after a shower, on clean and completely dry feet, including along and under the nail edge. Our how to use Kerafirm Pro guide and timeline guide can help you get the most from it.
The Guarantee Only Covers Official Orders
The 60-day money-back guarantee covers orders placed through the official Kerafirm Pro website and processed by BuyGoods, the authorized retailer for Kerafirm Pro. Products bought on Amazon.ca, Walmart.ca, eBay or other sites are not covered. Read why Kerafirm Pro isn't sold on Amazon or in stores.
Order Questions
For questions about payment or your order status, use the BuyGoods order lookup. For product questions and refunds, email contact@kerafirmpro-product.com. Full details are also on our return policy page.
Kerafirm Pro Guarantee: The Bottom Line
Kerafirm Pro's 60-day money-back guarantee starts on delivery, covers every package and has four clear steps. It lets you try Kerafirm Pro for two full months with your money protected. Choose your package on the Kerafirm Pro official website.
Kerafirm Pro Questions and Answers
When does the Kerafirm Pro guarantee start?
On the day your order is delivered, not the day you place it. That way, shipping time to Canada never shortens your 60 days.
Do I need to return unopened bottles?
Send back all your bottles, whether they are empty, partly used or unopened, together with your packing slip.
Who pays for return shipping?
Return shipping costs are paid by the customer.
How long does a Kerafirm Pro refund take?
Your refund is processed after your return arrives. It usually shows on your card statement within 5 to 10 days of being processed, depending on your bank.
Get Kerafirm Pro at the Lowest Price
Order the 6-bottle package for just $49 per bottle (regular $179), plus 3 free bonus guides and the 60-day money-back guarantee. Ships to Canada for $15.95.
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