Contact Kerafirm Pro
We are happy to help. To get the fastest answer, please choose the right contact for your question.
Website Questions
For questions about this website or the information on it, email the Kerafirm Pro Team at contact@kerafirm-pro.ca.
Product Support and Refunds
For questions about using Kerafirm Pro, or to request a refund under the 60-day money-back guarantee, email contact@kerafirmpro-product.com. For refunds, please put “Refund Request” in the subject line. Every email is handled by the customer support team, who reply as soon as possible.
Order Status, Payment and Shipping
All orders are processed by our retailer, BuyGoods. To check the status of an order, your tracking or a payment, use the BuyGoods order lookup.
Wrong Shipping Address?
If you made a mistake in your shipping address, email contact@kerafirmpro-product.com as soon as possible with your name and order details, so the address can be corrected.
Returns
Returns are sent to: 19655 E 35th Drive, Suite 100, Aurora, CO 80011, USA. Please read our return policy before sending anything back.