Kerafirm Pro Return Policy
Every Kerafirm Pro order is covered by a 60-day money-back guarantee. Refunds are processed by our retailer, BuyGoods, the authorized retailer for Kerafirm Pro.
60 Days From Delivery
You have 60 days from the day your package is delivered to try Kerafirm Pro. If you are not fully satisfied for any reason, you can ask for your money back. We recommend using Kerafirm Pro every day as directed before deciding, since toenails grow slowly.
How to Request a Refund
- Check your dates. Make sure you are within 60 days of delivery. Your tracking number shows the delivery date on the carrier's website.
- Email support. Send an email to contact@kerafirmpro-product.com with “Refund Request” in the subject line.
- Return your bottles. Send back all bottles, whether empty or not, together with your packing slip and a note with your full name, email and order number (optional) to:
19655 E 35th Drive, Suite 100, Aurora, CO 80011, USA - Receive your refund. Once your return is received, your refund is processed to your original payment method and you are notified by email. Depending on your bank or card company, it usually appears on your statement within 5 to 10 days.
Return Shipping
Return shipping costs are paid by the customer. We recommend a tracked shipping method.
Orders Covered
This policy covers orders placed through the official Kerafirm Pro website. Products bought from other websites, marketplaces or stores are not covered.
Questions
For order and payment questions, use the BuyGoods order lookup. For refund questions, email contact@kerafirmpro-product.com. More details are in our money-back guarantee guide.